“I very much appreciated the approach you adopted; you quickly made me feel at ease and confident, despite the difficult and tense situation.”

"You enable real communication, and what I very much hope to be long term understanding of each other's perspective after several weeks of real stress and misunderstanding. X has texted me to say that he would like to try and make an agreement me with me which is fantastic news, and I hope we can begin now to build from the work we started with you."

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